RETURN & REFUND POLICY
At Veluria, customer satisfaction is our priority.
You may request a return within 30 days of receiving your order if the product arrives damaged, defective, or significantly different from the description.
To be eligible for a return:
* The item must be unused and in its original condition.
* The original packaging should be included whenever possible.
* Proof of purchase is required.
Non-returnable items:
* Products damaged due to misuse, accidents, or improper care.
* Items showing excessive wear or alteration.
Refunds:
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method.
For any return request, please contact our support team before sending the item back.
CARE INSTRUCTIONS
To ensure the best performance and longevity of your Ergonomic Pillow:
* Allow the pillow to fully expand for 24–48 hours after unpacking.
* Use a pillowcase to keep the surface clean and protected.
* Store in a cool, dry place away from direct sunlight.
* Do not fold or compress the memory foam for extended periods.
* Avoid exposure to excessive moisture.
CLEANING INSTRUCTIONS
* Remove and wash the cover according to the care label instructions.
* Do not machine wash the memory foam core.
* Spot clean the foam with a damp cloth and mild soap if necessary.
* Allow the foam to air dry completely before use.
* Do not bleach, iron, or tumble dry the memory foam.
SAFETY NOTICE
This product is designed to provide comfort and support during sleep. It is not intended to diagnose, treat, cure, or prevent any medical condition. If you experience persistent discomfort or have specific health concerns, consult a healthcare professional.
Reviews
Very good quality, completely in line with the description, the pillow is quite thick, it's a real memory foam that immediately returns to its original shape, it's soft to the touch and comfortable, a real gem. It's just a little smaller than what it shows in the advertisement. Very good product, I recommend it.
The pillow meets the description and exceeds expectations. It works well and is comfortable; I slept well. I am a back and side sleeper and it doesn't bother me; I don't use the recesses, but I do like the product. Less pressure on the neck. I can recommend it.