SHIPPING & RETURNS
SHIPPING POLICY
Shipping Policy
At Veluria, we are committed to delivering your order quickly and safely.
Free Shipping
We proudly offer FREE shipping on all orders.
Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Delivery Time
Estimated delivery time is between 5–8 business days depending on your location.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery in real time.
Delays
While we do our best to ensure timely delivery, occasional delays may occur due to high demand, holidays, or courier issues.
Contact Us
If you have any questions about your shipment, please contact our support team. We are always happy to help.
Return & Exchange Policy
Return & Exchange Policy
At Veluria, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, unopened, and in its original packaging.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team with your order number and photos of the item.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed to your original payment method within a few business days.
Non-Returnable Items
For hygiene and safety reasons, certain beauty and personal care products cannot be returned once opened or used.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Contact Us
If you have any questions regarding returns or exchanges, please contact our customer support team. We are always happy to assist you.